Contact Us

Details about your coverage levels, your dependants and beneficiary(ies), drug card and more

Contact AGA Benefit Solutions at:

Between November 1 and 30: Go to the online enrolment tool to re-enrol.

Submit, track, and get claim forms

You can find claim forms and submit and track your health and dental claims online at My Canada Life at Work.

If a drug prescribed to you requires prior authorization, apply for coverage approval with CUBIC Health’s FACET Prior Authorization program:

Out-of-province/country medical emergency

If you’re travelling and need help, contact Travel Assistance at:

From within Canada and the USA

From within Cuba

From all other locations:

If you use a TTY machine

For general questions about coverage

* Submit long-distance charges to Canada Life for reimbursement.

Member and Family Assistance Plan (MAP)

Contact TELUS Health

Get the TELUS Health One app

Please note: If you are a first-time user, you will require an invitation from the DGC to set up an account. If you cannot find the invitation that was sent to you, please contact dgcbenefits@dgc.ca, and you’ll receive a new invitation within 1 business day.

Addiction treatment

Counselling and financial support for in/out-patient treatment for alcohol and/or drug addiction, with up to a lifetime maximum of $10,000 of coverage for eligible expenses.

To speak with a dedicated addiction counsellor.*

*Note: Dedicated addiction counsellors offer emotional support and help coordinate in/out-patient treatment at addiction treatment centres.

Consult+ Online Physical & Mental Healthcare

Get virtual healthcare 24/7 — sign up and download the Consult+ app

Log in or sign up

Go to My Canada Life at Work > Benefits, Coverage & Balances, select Health and scroll down to Other benefits. In Virtual Healthcare, click on Consult+ and follow the instructions to Get Started.

Teladoc Medical Experts (formerly Best Doctors)

DGC Benefits Plan information

Contact Jessica Maltez at:

In Quebec and for French services, contact Anne Arminjon at:

PRIVACY

Your privacy is important to DGC.

All providers maintain elements of your personal information that are necessary for administration of your DGC Benefits Plan.

If you have any questions about your personal information or how it’s used by the insurer, please contact dgcbenefits@dgc.ca.

For more details, see our Privacy Policy.